Ambler Pa features many great restaurants,bars, shopping and overall is a great culinary town, however Pistachio Grille is not one of these locations. After leaving our office at Keller Williams Real Estate, my wife and decided to drive through Ambler and find a place to eat. Due to our inability to decide, my wife remembered a little Italian cafe named Pistachio Grille located in Ambler off of Norristown Road.
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The lack of cars in the parking lot should have been the first giveaway. We entered Pistachio Grille and were greeted by a friendly host who asked if we “had reservations” We did not and were ushered past the 15 open tables to the last table in the back.
On the surface of it, Pistachio Grille looks like a lovely place, typical for Ambler, well decorated, cozy, BYO and an atmosphere where we were excited about the arrival of our food. Once our waiter finally took our order, we were given bread with roasted peppers, which was actually quite good. After an excessive wait, our main courses finally arrived.
My wife ordered Sauteed chicken with tomatoes and I ordered the Mussles with linguine in a white wine sauce. After a few bites of our meal, we quickly realized that this was not the quality we expected from Ambler restaurants. The mussels with past was overpowered by garlic and what I assume was the 15 sticks of butter used as the sauce. My wife’s dish was also overpowered by the garlic as well as the chicken being overcooked. This is where it gets interesting.
As we were eating dinner we overheard an argument from a few tables away between the dinners and the waiter regarding the use of a Groupon. A Groupon is basically an online coupon where you can find great deals on area restaurants including those in Ambler and others in Montgomery County.
Apparently, the dinners were denied use of the Groupon based upon their order selection. They verified this with the waiter before ordering, however after getting their bill were told they could not use it for the discount. This went on for quite awhile even after my wife offered to purchase their Groupon. It also sounded as if they drove quite a distance to get to Ambler.
Finally, the manager appeared, had a long converation with dinners and seemed to resolved the issue. My though process was that over a $20.00 Groupon which was intended to just get the patron into the door does not seem like a big expense to lose a customer over. Not only did they certainly lose the customers with the Groupon, they lost us as well. As we walked out, the owner made some snide comment about the situation we overheard which solidified that we will be taking our business to other Ambler restaurants and placing this one on the skip list.
With a little business sense, the owner of the Pistachio Grille could have turned an awkward situation into a way of building customers for life instead of loosing multiple customers.
Stay tuned for more reviews of Montgomery County Pa Restaurants including others in the Ambler pa area.
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